Cancellation Policy
Last updated: October 6, 2026
Cancel or reschedule at least 4 hours before your appointment and there is no charge. We hold a time slot and a technician for you — when a booking disappears at the last minute, that time cannot be sold to anyone else.
Cancellation and rescheduling
| When | Charge |
|---|---|
| More than 4 hours before | No charge. Cancel or reschedule freely. |
| Less than 4 hours before | Up to 50% of the service may be charged to the card on file. |
| No-show | Up to 100% of the service may be charged. |
To cancel or reschedule: use the link in your confirmation message, or call (786) 451-6680.
Weather
Our location is covered, so rain does not stop us. If you booked at our Key Biscayne location, your appointment stands regardless of weather.
For mobile service, if weather makes the work unsafe or impossible, we will reschedule at no cost to you.
If we have to cancel
If we cancel for any reason — equipment, staffing or weather on mobile service — you are not charged, and we will offer you the next available slot.
Vehicle condition
Key Biscayne is a coastal environment. Vehicles arriving with heavy sand, mud or embedded grit may require a pre-rinse before a hand wash can be performed safely. If that applies to your vehicle, we will tell you before starting and either quote the additional step or reschedule.
Declining a required pre-rinse is treated as a same-day cancellation.
Arriving late
We hold your slot for 15 minutes. After that, we may need to serve the next customer and reschedule you. If we can still fit you in that day, we will.
Memberships
- Membership plans may be cancelled at any time and take effect at the end of the current billing period.
- Fees already billed are not refunded, and unused services do not carry over.
- A missed membership appointment counts as used unless cancelled more than 4 hours in advance.
Refunds
If you are not satisfied with a completed service, tell us before the vehicle leaves our premises and we will redo the work at no charge. Our first response is always to fix it, not to refund it.
Refunds for services already performed are considered case by case.
Deposits and pre-authorizations
Some bookings require a valid card on file. A small temporary authorization may be placed to verify the card; it is released automatically and is not a charge.
Contact
Excellence In CW Zone A, LLC d/b/a Wash2Care
600 Crandon Blvd, Key Biscayne, FL 33149
(786) 451-6680 · info@wash2care.com