Terms of Service
Last updated: October 6, 2026
These Terms of Service govern all services provided by Excellence In CW Zone A, LLC, doing business as Wash2Care, located at 600 Crandon Blvd, Key Biscayne, Florida 33149.
By booking a service, leaving a vehicle in our care, or purchasing a membership, you agree to these terms.
1. Services
We provide hand car washing, interior and exterior auto detailing, paint protection and ceramic coating application, golf cart washing, and related vehicle care services. We also offer mobile service and recurring membership plans where available.
All washing is performed by hand. We do not use automated brushes. Services are performed at our location unless a mobile service has been expressly booked and confirmed.
2. Booking, payment and cancellation
- Bookings may require a valid payment card on file. A temporary authorization may be placed on your card to verify it; this amount is released automatically.
- Prices are as listed at the time of booking and vary by vehicle size and service selected.
- Florida sales tax is applied where required by law.
- Cancellations and rescheduling are subject to our Cancellation Policy.
- No-shows may be charged in full to the card on file.
3. Gratuities
Gratuities are entirely voluntary and are never required. Suggested amounts may be displayed at checkout, and you may decline or enter any amount you choose. All voluntary gratuities go to the service staff.
4. Vehicle condition and your responsibilities
Before leaving your vehicle, you agree to:
- Remove all valuables, cash, electronics, documents and personal items. We are not responsible for items left in the vehicle.
- Disclose any pre-existing damage, loose or aftermarket parts, paint defects, wraps, or prior repairs.
- Disclose any non-factory modifications that may be affected by cleaning.
Sand, salt and heavy soiling. Key Biscayne is a coastal environment. Vehicles with heavy sand, mud or embedded grit may require a pre-rinse before a hand wash can be safely performed. We reserve the right to charge an additional fee or decline service that day, in order to avoid damaging your paint.
5. Pre-existing conditions
Washing and detailing can reveal, but does not cause, pre-existing conditions such as paint defects, clear coat failure, oxidation, swirl marks, stone chips, rust, worn trim, cracked glass, and failing seals or adhesives. We are not responsible for such conditions becoming visible after a service.
Vehicles with existing damage, aftermarket paint, or deteriorated clear coat are serviced at the owner’s risk.
6. Liability
We maintain commercial general liability and garage keepers insurance. Any claim for damage alleged to have occurred during service must be reported before the vehicle leaves our premises or, for mobile service, before our team departs. Claims reported after that time cannot be verified and will not be accepted.
Our maximum liability for any claim is limited to the cost of repairing the specific damage, and in no event shall exceed the fair market value of the vehicle. We are not liable for indirect, incidental or consequential damages, including loss of use, rental costs or lost income.
7. Vehicle pickup
Vehicles must be collected within our business hours on the day of service. Vehicles left beyond that time remain on the premises at the owner’s risk and may be subject to a storage fee.
8. Mobile service
Where mobile service is offered, you confirm that you have the right to authorize work at the service address and that the location provides safe, legal and adequate access. We may decline or reschedule service if conditions are unsafe, access is restricted, or weather prevents safe work.
9. Memberships and recurring plans
- Membership plans bill automatically at the stated interval to the card on file until cancelled.
- Memberships cover the specific vehicle registered to the plan and are not transferable unless expressly stated.
- Cancellation takes effect at the end of the current billing period. Fees already billed are not refunded.
- Unused services do not accumulate and do not carry over.
- We may modify membership pricing with at least 30 days’ notice.
10. Gift cards and promotions
Gift cards do not expire and are not redeemable for cash except where required by law. Promotional offers are limited to one per customer unless stated otherwise, cannot be combined, and have no cash value.
11. Communications
By providing your contact information, you agree that we may contact you regarding your bookings, your vehicle and your account. These service messages are not marketing.
Marketing text messages require your separate, express consent. See our SMS Terms. Marketing emails include an unsubscribe link in every message.
12. Photography
We may photograph vehicles we service for quality control and promotional purposes. Photographs will not display license plates or any personally identifying information. If you prefer that your vehicle not be photographed, tell us before the service begins.
13. Privacy
Your information is handled in accordance with our Privacy Policy. We do not sell customer data.
14. Governing law
These terms are governed by the laws of the State of Florida. Any dispute shall be brought exclusively in the state or federal courts located in Miami-Dade County, Florida.
15. Changes
We may update these terms. The version in effect is the one published on this page at the time of your booking.
Contact
Excellence In CW Zone A, LLC d/b/a Wash2Care
600 Crandon Blvd, Key Biscayne, FL 33149
(786) 451-6680 · info@wash2care.com